Privacy Guarantee from Susan West:

My Privacy Guarantee is really simple : I respect yours.

If you need more detail than that, please read on.

I believe that clients like you deserve to be treated with the utmost respect. And that includes respecting your right to privacy. This document explains how I guarantee that.

This privacy statement covers the site

I nor my company, QuadWest Associates, LLC (QWA) does not send Spam, rent or sell email addresses.

About QWA and the Information We Collect
QWA provides executive coaching, leadership development workshops and teleseminars. For our teleseminar programs, our participants are provided a secure ID and Password for access to the QWA program. The participant will also be required to provide an email address for communication from the coach. To create program information that is relevant to the participants, some personal information is requested.

Information Collected/Tracked by QWA
Information submitted to QWA – QWA collects participant-submitted account information such as name and email address to identify participants and send notifications related to the use of the service. QWA also may collect participant-submitted profile information such as gender, age, occupation, location, etc.

Information not Directly Submitted by Participants to QWA -This is information we may collect that is not personally identifiable, such as browser type and IP address. This information may be gathered for all participants in the program.

Use of Information Obtained by QWA
Information participants submit to QWA – We may use a participant’s email address to send weekly updates or news regarding our program. Information that participants do not submit to us We may use your server, IP address, and browser-type related information in the general administration of our website.

Sharing of the Information QWA Program Gathers/Tracks
As a matter of policy, except where you are expressly informed otherwise, we do not sell, rent, share, trade or give away any of your personal information unless required by law or for the protection of your participation. However, QWA may share profile information and aggregate usage information in a non-personally identifiable manner to advertisers and other third party providers of products and services. In such situations we will never disclose information that will be used to personally identify you.

This site may contain links to other websites. Please be aware that QWA is not responsible for the privacy practices of other Web sites. We encourage our participants to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Correcting/Updating or Removing Information
QWA participants may modify or remove any of their personal information at any time.

Changes in Our Privacy Guarantee
If we change our privacy guarantee, we will post those changes on our web site so our participants are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we are going to use participants’ personally identifiable information in a manner different from that stated at the time of collection, we will notify participants via email or by placing a prominent notice on our site.

Your QWA login ID and Password is private between you and QWA. QWA uses industry standard measures to protect your information that is stored within our database. We limit the access to your information to those employees who need access to perform their job function such as our customer service personnel. If you have any questions about the security at our website, please email us at

Third Party Advertising
The ads appearing on the QWA website are delivered to participants by our Web advertising partners. Our Web advertising partners may set cookies. Doing this allows the ad network to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. QWA does not have access to or control of the cookies that may be placed by the third-party ad servers or ad networks. This privacy statement does not cover the use of cookies by any advertisers.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please email us at

Cancellation Policy:

This Cancellation Policy covers the site

QuadWest Associates, LLC reserves the right at any time to reschedule or cancel any program. In the event that QWA cancels a program; or reschedules a program that a participant is unable to attend on the rescheduled dates, the participant will receive a complete refund of the fee paid. QWA will not be responsible for any cancellation costs participant may incur or for any other loss or expense. If for any reason a participant does not adhere to the QWA Terms of Service, the participant will be immediately removed from the program. No money will be refunded.

After enrollment in a QWA program, if a participant is unable for any reason to start the program, and QWA has received notice of cancellation in writing by fax, e-mail or first class mail not less than 4 days prior to the program official start date, QWA will refund 100% of the fee paid. If written notice of cancellation is received less than 4 days prior to the program official start date, QWA shall refund the fee paid less $100 for administrative and processing costs. Refunds will be credited to the original credit card that was charged or a check refund issued within 15 business days from receipt of the cancellation request.