One of the things I do when I know I will have a difficult conversation with someone, I will try to look at the situation from their point of view. I “put her shoes on.”
By doing this, it helps to ease my own emotion around the situation. I begin to look at the scenario as an observer. By “putting her shoes on” I can begin to look at all the different points of view. This process assists me in identifying what may happen, what may be said and I feel more prepared knowing what may come up and how I can then respond effectively.
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