Mary Kay Ash

Over 800,000 Independent Beauty Consultants work for a little company which started from a kitchen table in the home of a retiree by the name of Mary Kay Ash. Knowing the direct sales industry as well as anyone in the business, Mary Kay retired in 1963 from a long career in sales and went home to settle into retirement.

Within a few weeks after retirement, Mary Kay Ash decided that she would put together a book which would be written in such a way to inspire women to take the reins in a male-dominated world of business and push forward to achieve their own dreams. Mary Kay began to construct lists of what her ideas of the perfect company consisted of including things that she had seen during her own lifetime of working for other companies.  

After she compiled two lists she realized she possibly had in front of her a marketing guide for a successful company and together with her son, Richard Rogers, Mary Kay Cosmetics was born. The birth of Mary Kay Cosmetics was conceived in a matter of a few short weeks yet no one, not even Mary Kay, could imagine what kind of world wide fame the company would achieve.

Mary Kay Cosmetics rapidly found a place within the direct sales market and Mary Kay Ash guided her employees and independent contractors to take up the Golden Rule philosophy while maintaining priorities within their own lives. According to Mary Kay, a very wise business woman, priorities should be in the order of God first, family second, and career third. 

Mary Kay’s philosophy for life and business certainly inspired women to work for her company. In fact, because of the philosophies for which Mary Kay Cosmetics were founded, Fortune Magazine named Mary Kay Cosmetics as one of the top 10 best companies for women to consider when searching for careers.  

Mary Kay Ash, along with Mary Kay Cosmetics and Richard Rogers, supported cancer research through The Mary Kay Ash Charitable Foundation which began in 1996. Later in 2000, Mary Kay became active in supporting the prevention among violence against women. Her ambitions to support women were surpassed only by her willingness to enable women to work in pleasant working environments while staying home to raise their children and take care of their families. Her charitable contributions, while geared originally toward research, took another approach when she chose to take a stand in helping battered women. 

Wealth and prosperity were not owned by Mary Kay Ash when she retired. In fact, her company was built on $5,000.00 in life savings and those savings were her retirement savings. The company achieved over one billion dollars in sales in 1996 and is still growing strong long after the beloved Mary Kay Ash passed away. Upon her death, Mary Kay left over 15 million dollars to the foundation which she started. She will be remembered for her generosity, determination and her willingness to help women succeed in all aspects of their lives.

Meg Whitman

Meg Whitman was the youngest of three children growing up in an affluent family in Long Island. She was able to attend the best public schools and was a competitive swimmer who held the highest grades academically from an early age forward. Later, she attended Princeton and graduated from Harvard. This lady is not to be taken lightly. She is intelligent beyond comprehension and is in a position that she well deserves. Meg Whitman is the President and CEO of the greatest online business in the world—eBay Marketplace.

When Meg Whitman joined the throes of the corporate giant, eBay was on its way to corporate notoriety but had not quite lived up to its full potential. Whitman took over her position as the President and CEO of eBay in 1998 when the company had 30 employees and was only available within the United States. Today, over 9,000 people work for eBay and the company is a global giant which can be attributed to Meg Whitman.

Meg Whitman is family oriented and because of her affluent upbringing, you would think that she would be ready to ride the wave that her prestigious position within the corporate world brings. That’s not Meg. She has an open cubicle in the workplace and is surrounded by family photos and dozens of mementos which she treasures from her past. It’s obvious that Meg Whitman has a strong family connection and it’s one of the charms about her.

If Meg Whitman isn’t well suited for her position, then no one is. She has been a very hands-on CEO and has never taken her position lightly. When eBay ran into a would-be catastrophe on June 10, 1999, corporate executives from all over the world began to see the kind of leader that eBay had. And Whitman experienced the kind of stress that most CEO’s would crumble under.

On June 10th 1999, eBay’s site went down and it stayed down. Even though eBay’s site had crashed before, techs within the engineering team had always been able to revive the site quickly. Not this time and this time, all indications were that the eBay site as everyone knew it would not be coming back as it was before. Millions of people world wide were on a limb as they saw business transactions failing all because the site crashed without warning and was temporarily crippled. While some eBayers may have thought it was only temporary, a good number of eBay customers were very disturbed. And eBay engineers and executives joined the ranks of being disturbed.

Whitman could’ve waited from home as many CEOs might have preferred to do had they been her shoes, but not Meg Whitman. The President and CEO of eBay went into the trenches with her staff of fearless and dedicated individuals and from Thursday until that following Monday, they all camped out on cots for short naps and breaks whenever needed and possible. And their leader never left their side until eBay was back online and stable again.

Meg Whitman donated more than 30 million dollars to Princeton University and the university plans to use the money wisely. In fall 2007, Whitman College at Princeton will become the sixth residential college at Princeton University. Meg Whitman’s contribution will enable more dreams to be realized through a Princeton education.

Anne Mulcahy

Anne Mulcahy probably never envisioned herself as the CEO and Chairman of Xerox but that is exactly where she landed on August 1, 2001. Mulcahy may very well have been the last hope that Xerox had when they placed her in the position of CEO. The company was in debt so deep that the figure seems too outlandish to even mention. It is safe to say that bankruptcy and Xerox were about to become very acquainted. Then the company decided to put all that was left into the hands of the long time employee, Anne Mulcahy.

No one was better suited for the seat of CEO and Chairman of Xerox than Anne Mulcahy. She had given her life to the company and fortunately, the company realized her potential and placed her in the driver’s seat. And not a moment too soon. Mulcahy had been with Xerox since 1976. When she joined Xerox, it was only a couple of years after completing her education at Marymount College in Tarrytown, New York. Surprisingly, Mulcahy received her bachelor of arts degree in English and Journalism rather than a MBA from a more prestigious university.

Mulcahy’s positions at Xerox were varied. She began working for the company as a sales representative and worked her way through the ranks of the company. She held various sales and senior management positions and in 1992 was named Vice President of Human Resources. In 1998, she became Senior Vice President immediately followed by a promotion to Executive VP in 1999. Then, in 2001, she found her niche as CEO and Xerox found their leader giving her the whole ‘kit and caboodle’ when she gained the title of Chairman too on January 1, 2002.

Anne Mulcahy is a powerhouse in business. She serves on the boards of Catalyst, Citigroup Inc. and Target as well as a few others. She is considered one of the most powerful women in the world and has achieved that notoriety on Forbes’ most powerful women in the world list. Ranked in the top 10, Anne Mulcahy has finally made it to the top of the corporate world after a long climb to get there.

The most amazing story behind this woman is how Xerox was truly on the brink of bankruptcy, and yet Anne Mulcahy stepped in with all of the confidence in the world and immediately formed a plan to rebuild a failing company. What’s more, Anne Mulcahy had some of the stiffest competition in the corporate world. While Xerox could certainly lead within their industry with Mulcahy’s help, the company still faced challenges from highly competitive companies such as Hewlett-Packard and Canon. Anne Mulcahy was up for the challenge and because of her dedication and commitment to her company; Xerox has made a strong come-back.

Anne Mulcahy will continue to look for ways to improve the overall productivity of a company which has come a long way since its 1938 humble beginnings. She has already decreased Xerox’s mind-boggling debt load and continues to keep the faith of Xerox investors and employees.

Oprah

Who else that walks this earth is any more generous than Oprah Winfrey? Who else holds record numbers in daytime talk show hosting? Oprah Winfrey has defied all odds and grown into a powerhouse entertainment executive, actress, and philanthropist. She is also a billionaire but that seems to be a minor detail that she is still unimpressed by as she forever remains ‘real people’ to the millions of people who watch her show.

Oprah Winfrey should have been a long way from where she is today. She began life on a Mississippi farm where her grandmother helped nurture her desire to ‘broadcast’ with performances both Oprah and her grandmother enjoyed. Later, she lived with her mother in Milwaukee and endured molestation from family members while her mother turned a cheek to the activity. After she ran away from it all, she landed in Nashville with her father and began to build a life with him.

Oprah’s father expected her to make something out of herself. He required her to be an achiever asking her to do things to encourage her intellectually. He knew that Oprah had the ability to do anything she wanted to do and he wasn’t willing to let her ‘slip through the cracks’ just because of the place where she was in her life when he welcomed her to his home. Oprah’s father wanted more for her and was strict enough to enforce that she see all that she could achieve.

At seventeen, Oprah was given the opportunity to work for WVOL in Nashville. Later she signed with WTVF-TV in Nashville while she attended school at Tennessee State University. She later moved to Baltimore and enjoyed a co-anchor position. While in Baltimore, she discovered that she had a knack for talk show hosting.

In 1984, Oprah Winfrey became the hottest radio show in town with a talk show on the radio which was appropriately named “The Oprah Winfrey Show.” And of course, that show became a national daytime talk show in 1986 and has continued to thrive since then.

Worldwide, Oprah Winfrey is known as ‘Oprah’ to all of those who welcome her into their homes for an hour each day. She is notably, “America’s Best Friend” but she has never forgotten those friends who were with her along the way. Her lifelong friend, “Gail” and the man in her life, “Steadman” have been influences that she carried with her through all aspects of her famous career showing that you can be humble and famous all at the same time while never forgetting those who were with you along the way. Oprah also contributes her dedication to reading to her father and other successes as well.

Oprah Winfrey is the most powerful woman in America which is evident in her Oprah Book Club. Oprah Winfrey’s Book club selections instantly become best sellers and she has received much publicity for her work to bring authors and their books to the public eye.

To give a true account of Oprah Winfrey’s life would take an entire book to successfully capture her greatness. This woman is not just a tough act to follow but an act that will never be imitated by another. Her charitable contributions alone could fill the interior pages of a large novel. Oprah Winfrey is a leader who will never be surpassed by another. She is genuine and genuinely, she is Oprah.

Ten Characteristics of a True Leader

Ten Characteristics of A True Leader

by Susan West

To really display true and passionate leadership, here are ten characteristics leaders should strive to consistently demonstrate.

1. Humble

Knows strengths as well as weaknesses; Allows for team members to compliment her weaknesses by utilizing their strengths

2. Honest

Direct in communication and does not lie; provides enough information for listener to understand communication

3. People-oriented

Earns respect and gives genuine respect to others; understands there are different points of view

4. Decision maker

Takes risk; Is willing to be courageous in what she stands for and makes decisions based on her values

5. Communicates well

Speaks clearly and ensures others heard the communication recognizing that others may agree or disagree with the content of the communication; listens for understanding and clarity

6. Follows and Leads

Is willing and able to cooperate and contribute as a team member giving up the lead; Is willing and able to step into Leadership when the opportunity presents itself

7. Embraces Leadership

Accepts responsibility, accountability, authority

8. Visionary

Creates and promotes a higher cause vision; Demonstrates persistence, tenacity and staying in action to support the vision

9. Problem solvers

Generates and utilizes ideas; very resourceful in seeking out solutions

10. Optimistic

Has an attitude of success expectancy; enjoys and engages a sense of humor and lightheartedness

Five Mistakes Every Leader Makes

Five Mistakes that Every Leader Makes
by Susan West

No one is the perfect leader. The journey to leadership involves
making mistakes. Mistakes are the seeds of great learning. If we
are not making mistakes then we are not stepping out of our
comfort zone and continuing our professional development. The key
to great leadership, however, is recognizing when a mistake is
made and taking responsibility for its impact. Leaders strive
to become aware of what some of the most common mistakes are and
try to avoid making them.

Forgetting What You Stand For. Nothing is more confusing than to
have a leader say one thing and act in a manner distinctly
opposite. Sayings like “Walk the talk”, have become popular as
simple reminders of how important keeping your behavior and your
words aligned,

Sounding Like Your Mother. There can be a fine line between
communicating with respectful authority versus parental commands.
Using the commanding, intimidating, diminishing phrases that many
of us grew up with fall out of our mouths so quickly we may
surprise ourselves. I remember once using the phrase – ‘I have a
bone to pick with you” with one of the employees in my
department. The moment I said it, I knew it was inappropriate and
yet the situation which I was attempting to address reminded me
very much like the one where my behavior when I was six required
discipline by my mother. “Because I said so”, “Do as I say” are
not motivators and a leader’s influence will soon wane if your
style of communicating consistently borders on sounding like a
parent.

Lacking Laughter, a Sense of Fun. The nature of running and
leading a company or department is serious business and so
bringing a sense of humor and lightheartedness to the workplace
can be both refreshing and rejuvenating. Taking a moment to laugh
over the phrase “having a bone to pick with you” is reminder that
we are all human. Leaders need to find the balance that relieves
all work and no play for their teams and themselves.

Holding Back Information, Not Sharing What’s Needed. Leaders have
access to so much information. Many times leaders fall into the
trap of censoring information; withholding information. The
reasons are endless – “That involves sales, not us”, “The
employees will misunderstand why this is needed”, etc. Leaders
are role models. Leaders are the examples for others on what is
acceptable behavior. An approach of withholding information can
be go both ways – From the leader and to the leader. Setting the
stage for open communication can be the key to not being
blindsided. Sharing all kinds of information in a direct and
interactive way shows a respect for others and their ability to
handle information responsibly.

Failing to Acknowledge Progress.  The day to day tasks,
meetings and deadlines can consume us. As a leader not only is
the present day activities looming but we must also be looking to
the future. Failing to reflect and take a good look at how far
an individual, a team or whole department has come is a missed
opportunity! Celebrating the small victories – a milestone met, a
cost savings realized, a client compliment – can energize and
motivate for weeks to come. Burnout from the pressures of both
home and work activities is looming near for many workers. As a
leader the effort to acknowledge a job well done, a great
presentation, even acknowledging the tenacity to stick with a
project can make someone’s day.

Remember no one is perfect and leaders’ exposure to
feedback that are reminders of this is overwhelming at times. Keep
these common mistakes in one of those “mind files” so a flag of
caution is certain to be raised when a mistake is about  to be made.
And certainly, remember a simple apology and taking responsibility
for your mistakes can make an otherwise long recovery much
smoother and simpler.

Two Heads are Better than One

Women as Leadersby Susan West

Any business executive or manager, who thinks that she knows-it-all and doesn’t require the help of others, is sure to be eating her words sooner rather than later. There’s a saying that goes… “Two heads are better than one.” Well, as far as being an effective leader goes, you need more than just two heads. In fact, surrounding yourself with an entire team of extraordinary people is what you should be doing.

My favorite years in corporate America were when I had a team of seven folks reporting to me. We were very complimentary in our skill sets and strengths. Although, I was the Vice President, and they reported to me, each one knew they were the leader in their area of expertise. We set up projects and each Manager was responsible for leading their project. I became one of the team players on their project. Being a powerful leader is knowing when to lead and when to follow.

Working alone and trying to do as much as possible, single handedly, you risk becoming burned out. A team can help to generate a lot more ideas, which would be beyond the scope of a single person. Some managers have the propensity to go with the first solution that they reach, without even acknowledging the possibility of other solutions. But if the same person was working with a team, she would be more likely to keep searching for a better answer, even if it seemed that the right one had already presented itself. To let go of your role as the Manager for the moment and participate with the team letting someone else lead is very powerful. It takes patience, courage and a keen sense of listening to take this step. Engaging others to be the leader and you being part of a team is terrific role modeling and a great use of talent.

An important aspect of leading is how you go about creating your team. There is a tendency for managers to surround themselves with people who they are at ease with, regardless of what they bring to the table. Having people you are comfortable with will feed your ego and may give you a false sense of accomplishment. While this can help to enhance your self esteem, it is doing nothing to increase your leadership power. That can only come from appointing and working with people who can fill your knowledge gaps, can challenge your thinking and can lend their experience to compliment yours.

One of my favorite leaders and author, Bill George, who in his book Authentic Leadership writes,

“As a leader, I have always surrounded myself with people who are more knowledgeable and experienced than I am. The key is having people around you who complement your weaknesses and make up for your lack of experience. This seems obvious, but how many CEO’s fail to do so in building their teams? It is a real danger sign when leaders only appoint people with whom they feel comfortable.”

What this essentially indicates is that leaders should sometimes be willing to allow a team member to take charge. Not only should they let the team member lead, but should also follow their lead. By doing so, leaders can achieve a balance of knowledge, proficiency and confidence, which is a great challenge for any leader to achieve. By giving charge to someone in your team, you will not be giving up control, but will only be delegating authority and providing the opportunity to watch and contribute to one of your team member’s professional growth.

Engage Others to Lead and Unleash Your Leadership Power!

Building Your Team

Women as Leadersby Susan West

Leading is so much easier and more rewarding when you have surrounded yourself with the right team. When the team you lead relates well to one another, compliments your strengths and weaknesses and is confident enough to deliver, results will flow.

Whether you can recruit your team or inherit your team, you can begin to set the stage for working together by knowing who you are, what your unique abilities are and be willing to share the good, the bad and the ugly with one another. By your sharing your strengths and weaknesses, an increased level of awareness and openness becomes the norm. Expect the same from each of your team members. Ask them to share the same information with you and
their peers. This open sharing of likes, dislikes, strengths and weaknesses can open the door for projects to end up in the right manager’s hands and more collaboration between team members based on experiences.

When I was working on a very large quote for an important client with a peer of mine and a team of six others, we found ourselves spending many hours together. In the beginning of this project, we took the time to talk about ourselves – sharing what each of us did well and what each of us did not like to do. This open discussion led to clear assignment of tasks and facilitated quick ownership of their area of responsibility. Although, I was
leading the team and there was a lot of pressure by the Executive management team to win this quote, my confidence in our ability to deliver was high. I knew the team well. I knew what their strengths were and had engaged their commitment to the project at the very beginning. My job of leading the team was much easier.

The work done in getting to know one another well and understanding how best everyone can contribute up front in the early stages of pulling the team together is priceless. Take the time to learn more about your team members and let them learn more about you.

3 Tips for Being Powerful

By Susan West

“Women as passionate leaders enhance the world unleashing communities of compassion, vitality, abundance and creativity. When confident, women give and share all they have with others. Inspire their leadership and we all benefit.”

This is my vision. And, every day I strive to empower passionate leadership in women. It is my belief more women need to step up. Women need to recognize what they have to offer. Women need to make a difference in bigger ways.

Here are three key ways you can begin to take your leadership to the next level:

1) Know Who You Are. Be aware of the impact you are having on others. Being so task oriented and deadline driven, you do not take the time to understand how you are interfacing with others. How effective are you? Are your messages being understood as you intended them? How do others perceive you? Increasing your awareness of your own behaviors and the impact it has on others, allows you the opportunity for more choices; the choice to take a more powerful action. Today, for one day, be totally aware of your actions and how others are responding. Are you being overlooked, ignored? Or are you dominating the conversation, talking too much? Observe the reaction, check for understanding and be aware of how your behaviors are impacting others. This is the powerful beginning of becoming a passionate leader.

2) Invest In Yourself. Create your own net worth. So often women put themselves last taking care of others first. Increasing my awareness, as suggested in the point above, allowed me to see how when I let myself get rattled, frustrated or if I felt insecure or lacking, it had a major effect on my family and on my team. Their behavior became a reflection of my own. What a mess that was! I began to take ownership of my personal and professional development. I began to invest in myself. This meant I took time out of the office to attend workshops or attend evening seminars. I sought out learning opportunities in my career accepting lateral moves and asking for promotional positions. By investing in myself, I knew I could learn anything and my confidence grew. And, I learned to value myself and others did too. Ultimately, my net worth increased.

3) Celebrate Small Victories! You can get caught up in the daily tasks; the daily challenges and forget how far you have come. I love taking a few moments each month to see how I am doing, how my family is growing, how the team is progressing and how the organization is faring. I look to see if we satisfied the customer, reached a milestone in a project or learned something new. I do not need much to Celebrate! A toast to a job well done with the click of two coffee mugs, a bit of chocolate to share, a thank you note to the team or dinner out with the family… take the time each month to Celebrate the Small Victories!

When women find their leadership voice and stand by their values in all areas of their life, the lives of everyone around them changes for the better. I encourage you to experience the rewards of leadership by stepping up one day at a time.

The Value of Leadership at Home

by Susan West

Share your leadership strengths at home! One of the best things I ever did was to share with my two young sons, the leadership roles that I held. I remember clearly one evening driving home with my young boys after they had spent the evening with their Grandmother because I had attended an evening meeting. They asked me why I had to go to a meeting. I realized that I had not shared very much with them about the organization I was involved with. So, I went on to tell them that I was President of the group and that I had a lot of people depending on me. I was very surprised at their reaction – “Wow Mom, you’re a President? Like the President of the United States?” I said yes and then told them more about the group.

My sons were proud of me and began to see their Mom in a new light. By sharing my volunteer events with them in that ride home, we both learned more. I realized how much my young sons could comprehend and appreciate. They learned more about the opportunities available, about volunteering and the many roles I played beyond being their Mom. It opened the communication lines in a whole new way.

Bringing your leadership into the home can be valuable in other ways. I often share information about training I have had at work, how I facilitated an event or managed a project. This provides an opportunity for my sons to ask questions and learn more about business. Many times I bring home team building exercises for us to do as a family. I have also had them take a self assessment. Then we all discuss how we are different, what are strengths are, and how we are contributing to the family. Because my family is very open, our discussions were at times very humbling!

The take away of bringing your leadership skills into your home can be invaluable for you and your family. Give it a try!